Privacy Policy

Who we are

April 2024

This privacy policy sets out how [Edenred Paytech] uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

Prepay Technologies Ltd is a company registered in England and Wales with company number 04008083 and a registered office at Station Square 1 Gloucester Street, Swindon, Wiltshire, SN1 1GW, United Kingdom.

and

PPS EU SA (a subsidiary of Prepay Technologies Ltd), a company registered in Belgium with company number 0712.775.202 and a registered office at Boulevard du Souverain 165, Boîte 9, 1160 Brussels, Belgium.

Together referred to as “Edenred PayTech”, “Our” and “We” herein.

1. Important information and who we are

Privacy policy

This privacy policy gives you information about how Edenred Paytech collects and uses your personal data through your use of this website, including any data you may provide when you register with us or sign up to our newsletter.

This website is not intended for under 18 year olds and we do not knowingly collect data relating to children.

Controller

Prepay Technologies Limited which is the legal name of Edenred Paytech, is the controller and responsible for your personal data (collectively referred to as Edenred Paytech, "we", "us" or "our" in this privacy policy).

The Edenred Paytech (Group) is made up of different legal entities and business lines/ brands, details of which can be found here: https://www.edenred.com/en. This privacy policy applies for Edenred Paytech and PPS EU, so when we

mention "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).

The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

· Identity Data includes first name, last name, any previous names

· Contact Data email address

· Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

· Usage Data includes information about how you interact with and use our website, products and services

· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

How is your personal data collected?

We use different methods to collect data from and about you including through:

· Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

· subscribe to our service or publications;

· request marketing to be sent to you;

· enter a competition, promotion or survey; or

· give us feedback or contact us.

· Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies[, server logs] and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://paytech.edenred.com/cookie-policy for further details.

· Third parties or publicly available sources. We will receive personal data about you from various third parties [and public sources] as set out below

· Technical Data is collected from the following parties:

· analytics providers such as hubspot based inside the EEA

· social platforms such as LinkedIn based […]

· search information providers [such as [NAME] based [inside OR outside] the UK].

How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

· Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

· Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

· Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

· Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Use Type of data Legal basis and retention period

To register you as a new contact (a) Identity (b) Contact Performance of a contract with you We will retain this data for up to two (2) years unless the purpose of processing extinguishes earlier

To manage our relationship with

you which will include: (a) Identity (b) Contact (c) Profile (a) Performance of a contract with you (b) Necessary to comply with a legal obligation

(a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries (d) Marketing and Communications (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you We will retain this data for up to two (2) years unless the purpose of processing extinguishes earlier

To enable you to partake in a

prize draw, competition or

complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) We will retain this data for up to a month past the award

To administer and protect our

business and this website

(including troubleshooting, data

analysis, testing, system

maintenance, support, reporting

and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation We will retain this data for up to two (2) years unless the purpose of processing extinguishes earlier

To deliver relevant website

content and online

advertisements to you and

measure or understand the

effectiveness of the advertising

we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) We will retain this data for up to two (2) years unless the purpose of processing extinguishes earlier

To use data analytics to improve

our website, products/services,

customer relationships and

experiences and to measure the effectiveness of our communications and marketing (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) We will retain this data for up to two (2) years unless the purpose of processing extinguishes earlier

To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications Consent, having obtained your prior consent to receiving direct marketing communications We will retain this data for up to two (2) years unless the purpose of processing extinguishes earlier

Direct marketing

You will receive marketing communications from us if you have requested information from us from us and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us [LINK]].

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes [for example relating to [order confirmations for [a product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct].

Cookies

[For more information about the cookies we use and how to change your cookie preferences, please see https://paytech.edenred.com/cookie-policy

Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

· Internal Third Parties within our Group or the Edenred group of companies

· External Third Parties we use as processors to facilitate the service of our website, for instance, .Hubspot, a CRM platform for inbound marketing, content and sales management. The Hubspot Privacy Policy can be found at https://legal.hubspot.com/privacy-policy.

· We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal

data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We share your personal data within the Group or the Edenred Group. This will involve transferring your data outside the UK or the EEA to our overseas offices.

Whenever we transfer your personal data out of the UK or the EEA to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that the following safeguards are implemented:

We use specific standard contractual terms approved for use in the UK or the EEA which give the transferred personal data the same protection as it has in the UK or the EEA, namely the International Data Transfer Agreement or The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please contact us at [insert contact email address or link to  PPT.DPO@edenred.com

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal

data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your data: see [paragraph 9] below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

· Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

· Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

· Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

· Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

· You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in paragraph 4 for details of how to object to receiving direct marketing communications).

· Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

· Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

· Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios: 

If you want us to establish the data's accuracy;

· Where our use of the data is unlawful but you do not want us to erase it;

· Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

· You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. If you wish to exercise any of the rights set out above, [please contact us [see Contact details (paragraph 10)]

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

· Email address: PPT.DPO@edenred.com

· Postal address: Station Square, 1 Gloucester Street, Swindon, SN1 1GW             

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the

chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on March 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Recruitment & Careers

EdenPeople is Edenred PayTech’s external recruitment module, its objective being to facilitate and harmonize the management of applications and potential future candidates. The external recruitment module is accessible to the following types of data subjects:

• Prospects
• Referrals
• External candidates wishing to apply for a job offer published by Edenred

Our Recruitment and Careers related policies can be read on our EdenPeople Privacy Policy and should be read with our website's Privacy Policy and Terms & Conditions.